DORENTHRA Money Back Guarantee Policy

At DORENTHRA, we prioritize customer satisfaction and are committed to providing high-quality products and services. Our Money Back Guarantee policy is designed to ensure a seamless and trustworthy experience for our customers. Below are the details of our policy:

Eligibility for Refund

• The product must be returned within 30 days from the date of purchase.
• Product should be in its original condition, unused, and with all original packaging, tags, and accessories.
• Proof of purchase from DORENTHRA must be provided.

Non-Refundable Items

Certain products may not be eligible for a refund. These include:

• Gift cards
• Downloadable software products
• Items on sale or with special promotions

Refund Process

To initiate a refund, please contact our customer service team at [email protected] with your order number and reason for return. The DORENTHRA team will guide you through the return process. Once your return is received and inspected, we will send you an email notification about the status of your refund. If approved, the refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Exceptions may apply if the return is due to a DORENTHRA error, such as receiving a damaged or incorrect product.

Contact Us

For any questions or concerns regarding our Money Back Guarantee, please do not hesitate to reach out to our customer support team at [email protected] or call us at (555) 123-4567.

Thank you for choosing DORENTHRA. We are dedicated to ensuring your satisfaction with every purchase.